Refund policy

Returns & Refunds

At Crumbtrails, we want every customer to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

We offer a 30-day return policy from the date your order is delivered.

To qualify for a return:

• The item must be unused and in its original condition.
• The product must be returned in its original packaging.
• Proof of purchase or order confirmation is required.

Once your returned item is received and inspected, we'll notify you regarding the approval of your refund. Approved refunds are processed back to your original payment method within several business days, depending on your financial institution.

Certain products may not be eligible for return, including:

• Personalized or customized items
• Gift cards
• Products marked as final sale
• Items returned in damaged or used condition

If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos of the product and packaging so we can resolve the issue promptly.